betool is delivered today in one form: the managed multi-tenant SaaS, hosted in France. For organisations that cannot (or do not want to) use this public SaaS, dedicated hosting is assessed on a case-by-case basis.
Managed multi-tenant SaaS (EU)
The standard format. The platform runs on Google Cloud, in the europe-west9 (Paris) region: application servers, database, file storage and telephony are all hosted there. Isolation between organisations is strict (see Strict multi-tenancy).
Who it's for: startups, SMBs, and innovation departments of large enterprises that are comfortable with managed hosting.
Time to start: sign-up is self-service (Create an account); all that remains is to connect your LLM keys and configure your first models.
Your keys, your models: you can connect your own LLM accounts (BYOK) or the URL of a model you host yourself (Ollama, LM Studio, OpenAI-compatible endpoint) reachable by the platform (see Connect your first LLM key).
Dedicated hosting — subject to assessment
A dedicated instance on your cloud tenant, on your own infrastructure (on-premise), or with no outbound Internet connectivity (air-gapped): these formats are not offered as a packaged product. There is currently no tooled installation procedure for customer hosting — betool's infrastructure is described and deployed for its own production on Google Cloud.
Each request is therefore assessed case by case: scope, hosting provider, network constraints, usable LLM providers, update and support arrangements.
In an air-gapped environment, everything that depends on an external service is affected: public LLM providers, connectors to third-party SaaS, email sending, telephony, payment. Only LLM models self-hosted on your hardware remain usable.
SLA & support
Availability and response-time commitments are defined contractually, according to your plan — they appear in your contract.
Getting started
For a dedicated hosting request, contact us and describe your hosting constraints.