Sub-processors.

betool relies on a deliberately small number of sub-processors. Each is bound by a data processing agreement covering confidentiality, security and limits on onward sub-processing.

We do not sell any data, do not transfer it to data brokers, do not use it for advertising purposes of our own, and do not use it to train generalized AI models.

Google Cloud (Google Cloud EMEA Limited, Ireland): platform hosting, database, file storage, cache and telephony. Data processed: all platform data. Location: europe-west9 (Paris, France).

Google Cloud (Google Cloud EMEA Limited, Ireland): hosting of the betool.ai website. Data processed: contact and demo forms, access logs. Location: europe-west1 (Belgium).

Contabo GmbH (Germany): platform mail server. Data processed: headers and contents of emails passing through our mailboxes. Location: Germany.

These providers are involved only when you run a process that uses a model we supply. They then receive the content submitted to the model: messages, documents and the context of that process.

Anthropic PBC (United States): inference of Claude models.

OpenAI Ireland Limited (Ireland, United States): inference of OpenAI models.

Google (Google Cloud EMEA Limited, Google LLC): inference of Gemini models.

Ollama, Inc. (United States): inference of open models via Ollama Cloud (for example Kimi, GLM).

Anthropic, OpenAI and Google are contractually bound not to train their models on data submitted through their application programming interface.

These providers are involved only in voice processing (phone call, speech synthesis or transcription) using an engine we provide. They then receive the audio stream or the text to be spoken.

Deepgram, Inc. (United States): speech transcription (STT) and speech synthesis (Aura).

ElevenLabs (United States): speech synthesis (TTS).

Cartesia AI, Inc. (United States): speech synthesis (TTS).

OpenAI speech synthesis falls under OpenAI, listed above.

Stripe Payments Europe, Limited (Ireland): collection of subscriptions and credits. Data processed: billing identity, e-mail address and amounts. No customer content is sent to it.

When you plug your own account into a third-party service — telephony, SMS, CRM, business tools, video, or your own AI model keys — you contract directly with that provider, and betool does not act as the instructing party.

Such services therefore do not appear in the list above, and it is for you to record them in your own processing register.

Platform hosting and the database are located in France. Where processing leaves the European Union — model inference, a provider's support — it is covered by standard contractual clauses or by an adequacy decision.

The data controller, Technicien Soft Solutions Ltd, is established in Israel, a country covered by the European Commission's adequacy decision of 31 January 2011.

This page is updated whenever a sub-processor is added or removed. Customers under a data processing agreement are notified according to the notice period set out in their contract.

Any question: privacy@betool.fr.